Analysis of the patient experience measure - 14/03/18

Doi : 10.1016/j.jaad.2017.03.051

Nicholas Golda, MD ^a,^⁎ , Stephen Beeson, MD ^b, Nita Kohli, MD, MPH ^a,^c, Brandon Merrill, MD ^a
^a Department of Dermatology, University of Missouri School of Medicine, Columbia, Missouri
^b American Academy of Physician Leadership, Tampa, Florida
^c Orlando Veterans Administration Medical Center, Orlando, Florida

^∗Correspondence to: Nicholas Golda, MD, University of Missouri School of Medicine, One Hospital Dr, Rm MA111, Dermatology, Columbia, MO 65212.University of Missouri School of MedicineOne Hospital Dr, Rm MA111, DermatologyColumbiaMO65212

Abstract

Assessing the patient experience has been a component of national health care policy for years in various forms, and it is now incorporated into many areas affecting physician practice. This review will focus on the origin and importance of this measure and address its critiques. The evolution of the measure as it progressed from patient satisfaction to patient experience and the rationale behind this shift will be detailed, the thought process behind the measure as an indicator of a culture of patient-centeredness and quality rather than as strictly a score will be reviewed, and the various motivators for physicians to improve patient experience will be divided into extrinsic and intrinsic and discussed.

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Key words : health care quality, patient experience, MACRA, MIPS, patient satisfaction, quality measures, value-based purchasing

Plan

Origins of the patient experience score

Defining, critiquing and justifying the patient experience measure

Why should physicians care about the patient experience?

Extrinsic factors

Intrinsic factors

	Funding sources: None.
	Conflicts of interest: None disclosed.
	Date of release: April 2018
	Expiration date: April 2021
	Reprints not available from the authors.