The Hershey Access Clinic: A model for improving patient access - 19/08/11
Abstract |
Background |
When waiting times for new and return patient visits at Hershey Medical Center’s Department of Dermatology approached 4 and 2 months, respectively, the Hershey access clinic was implemented to increase access for patients with acute problems.
Objective |
The purpose of this study was to assess the impact of the Hershey access clinic on patient care.
Results |
The great majority of patients were satisfied with the access clinic. However, there has been no effect on the no-show rates or patient waiting times for routine appointments. Fifty-seven percent of patients had eruptions, most commonly acne/rosacea, and 43% had neoplasms, most commonly warts.
Limitations |
This study was limited by the fact that it was a survey filled out by the patients after their encounter.
Conclusion |
The Hershey access clinic successfully provides acute problem-focused care, and patient satisfaction is high.
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Funding sources: None. |
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Conflicts of interest: None declared. |
Vol 57 - N° 4
P. 601-603 - octobre 2007 Retour au numéroBienvenue sur EM-consulte, la référence des professionnels de santé.
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