Patient and referring provider satisfaction with teledermatology - 01/09/11
Abstract |
Background: Teledermatology has become more widely used, but its impact has not been clearly elucidated. We developed a teledermatology program in response to clinical need, based on the store-and-forward approach. Objective and Methods: Our purpose was to evaluate the satisfaction of patient and referring physician by using telephone interview. Results: Both patients and providers considered this a useful program and would recommend it to a friend or colleague. The patients were split in their overall rating of the program and its ability to treat their skin conditions. Their greatest concern was their lack of direct contact with their dermatologist. Other common concerns were waiting time and follow-up. Privacy concerns were not commonly mentioned. Providers expressed greater satisfaction than their patients. Their greatest concerns involved the inability of the program to handle the demand. Conclusion: The program provided a service that was valued by both patients and providers. The most common concern was the impact on the physician-patient relationship. (J Am Acad Dermatol 2002;47:68-72.)
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Funding sources: Dr Weinstock receives support from grant 402 from the Cooperative Studies Program, Office of Research and Development, Department of Veterans Affairs. Drs Weinstock and Risica are supported by grant 78800 from the National Cancer Institute. Ms Nguyen received support from Brown University and from the Minority Medical Student Mentor Program of the American Academy of Dermatology. |
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Conflict of interest: None. |
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Reprints not available from authors. |
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Correspondence: Martin A. Weinstock, MD, PhD, Dermatoepidemiology Unit, VA Medical Center-111D, 830 Chalkstone Ave, Providence, RI 02908. E-mail: maw@brown.edu. |
Vol 47 - N° 1
P. 68-72 - juillet 2002 Retour au numéroBienvenue sur EM-consulte, la référence des professionnels de santé.
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