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Journal of the American Academy of Dermatology
Volume 57, n° 4
pages 601-603 (octobre 2007)
Doi : 10.1016/j.jaad.2007.03.041
accepted : 28 Mars 2007
Reports

The Hershey Access Clinic: A model for improving patient access
 

Bryan E. Anderson, MD a, , James G. Marks, MD a, Erika Downs, MD b, Tamy Buckel, MD c, David R. Adams, MD a, Jonathan Enterline, BS b, Jeffrey J. Miller, MD a
a Hershey Medical Center, Hershey, Pennsylvania 
b Penn State College of Medicine, Hershey, Pennsylvania 
c Private practice, Chestertown, Maryland 

Reprint requests: Bryan E. Anderson, MD, Assistant Professor of Dermatology, Hershey Medical Center, Department of Dermatology, PO Box 850, 500 University Dr, UPC II, Suite 4300, Hershey, PA 17033.
Abstract
Background

When waiting times for new and return patient visits at Hershey Medical Center’s Department of Dermatology approached 4 and 2 months, respectively, the Hershey access clinic was implemented to increase access for patients with acute problems.

Objective

The purpose of this study was to assess the impact of the Hershey access clinic on patient care.

Results

The great majority of patients were satisfied with the access clinic. However, there has been no effect on the no-show rates or patient waiting times for routine appointments. Fifty-seven percent of patients had eruptions, most commonly acne/rosacea, and 43% had neoplasms, most commonly warts.

Limitations

This study was limited by the fact that it was a survey filled out by the patients after their encounter.

Conclusion

The Hershey access clinic successfully provides acute problem-focused care, and patient satisfaction is high.

The full text of this article is available in PDF format.

 Funding sources: None.
 Conflicts of interest: None declared.



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