Compassionate care: Enhancing physician–patient communication and education in dermatology : Part I: Patient-centered communication - 09/02/13

Doi : 10.1016/j.jaad.2012.10.059

Tien V. Nguyen ^a,^c, Judith Hong, MD ^a, Neil S. Prose, MD ^b,^⁎
^a Department of Dermatology, University of California, San Francisco, San Francisco, California
^b Department of Dermatology, Duke University School of Medicine, Durham, North Carolina
^c School of Medicine, University of Texas Health Science Center at San Antonio, San Antonio, Texas

Correspondence to: Neil S. Prose, MD, Department of Dermatology, Box 3252, Duke University Medical Center, Durham, NC 27710.

Abstract

The motivation for developing patient-centered communication stems from a desire to enhance the quality of patient care, fulfill professional competency requirements, reduce medical errors, and improve health outcomes and patient satisfaction. Patient-centered communication skills can optimize the physician–patient relationship without significantly prolonging office visits. We propose a series of practical and generally effective techniques for verbal and nonverbal communication. We also suggest a targeted approach for specific difficult conversations that may occur frequently in the practice of dermatology.

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Key words : effective, empathy, expectations, patient-centered, physician–patient communication, satisfaction