Utilizing technology to improve intraoperative family communication - 27/09/17
, Blue Blake , Chanda Sellick , Daniel Kenron , Daniel DeVries , Susan Terry , Sanjay Krishnaswami, MD ⁎ Abstract |
Purpose |
To create and assess satisfaction with an electronic-medical-record (EMR) integrated communication system designed to optimize perioperative communication with families.
Methods |
We built a tool in the EMR's intraoperative nursing navigation screen for sending customized or standardized text pages to families in English or Spanish. Preoperatively, families were given text pagers with instructions and a hospital map to facilitate leaving the waiting area. After 6 months, Press-Ganey™ data and internal surveys from randomly selected families, and all nurses and surgeons were analyzed for satisfaction and effectiveness.
Results |
Press-Ganey™ data demonstrated 30% improvement in patient satisfaction (p < 0.05). Among families, > 90% indicated pagers were easy to use and provided the desired information during surgery. Of nurses, >90% found the system easy to use and believed it improved families' experience. All surgeons reported improved intraoperative communication and ease of finding families postoperatively.
Conclusion |
Perioperative family communication via EMR-integrated text improves efficiency and family, nurse, and surgeon satisfaction.
El texto completo de este artículo está disponible en PDF.Keywords : Electronic medical record, Technology, Patient satisfaction, Perioperative communication
Esquema
Vol 213 - N° 5
P. 895-900 - mai 2017 Regresar al número
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