Identifying management practices for promoting infection prevention: Perspectives on strategic communication - 25/05/22
, Sarah R. MacEwan, PhD b, Megan E. Gregory, PhD b, c, Lindsey N. Sova, MPH b, Courtney Hebert, MD, MS c, d, Alice A. Gaughan, MS bHighlights |
• | Engaging leaders across hospitals can help prevent healthcare-associated infections. |
• | Strategic sharing of information can highlight both facilitators of and barriers to success in infection prevention. |
• | The practice of storytelling also allows leaders to elicit emotion, provide education, and acknowledge success in infection prevention. |
• | Organizations and leaders should consider the different strategic communication approaches to advance their infection prevention efforts. |
ABSTRACT |
Background |
Engaging leaders to share information about infections and infection prevention across their organizations is known to be important in initiatives designed to reduce healthcare-associated infections (HAIs). Yet the topics and communication strategies used by leaders that focus on HAI prevention are not well understood. This study aimed to identify and describe practices around information sharing used to support HAI prevention.
Methods |
We visited 18 U.S. hospitals between 2017 and 2019 and interviewed 188 administrative and clinical leaders to ask about management practices they used to facilitate HAI prevention. Interview transcripts were analyzed to characterize practices involving strategic communications.
Results |
Sharing information to support infection prevention involved strategic communications around two main topics: (1) facilitators of success and best practices, and (2) barriers to success and lessons learned. In addition, the practice of storytelling reportedly allowed leaders to highlight impact and elicit emotion, provide education, and acknowledge success in infection prevention by providing examples of real events.
Conclusions |
Our findings provide insight about how strategic communication of information around HAIs and HAI prevention can be used to support improvement. Organizations and leaders should consider the different opportunities to incorporate the practice of strategic communication, including using storytelling, to advance their infection prevention efforts.
Le texte complet de cet article est disponible en PDF.Key Words : Catheter-associated urinary tract infections (CAUTIs), Central line-associated bloodstream infections (CLABSIs), Leadership, Hospitals
Plan
| Funding: This research was supported by a grant from the Agency for Healthcare Research and Quality [Grant# R01HS024958]. The views expressed in this paper are solely those of the authors and do not represent any U.S. government agency or any institutions with which the authors are affiliated. The funding source played no role in study design, data acquisition, analysis, or decision to report these data. The findings and conclusions in this report are those of the authors and do not represent the views of the Agency for Healthcare Research and Quality or the U.S. Federal Government. |
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| Conflicts of interest: None to report. |
Vol 50 - N° 6
P. 593-597 - juin 2022 Retour au numéro
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