Model for Improvement - Part Two: Measurement and Feedback for Quality Improvement Efforts - 05/08/11

Doi : 10.1016/j.pcl.2009.05.012

Greg Randolph, MD, MPH ^a,^b,^c,^⁎ , Megan Esporas, MPH ^a,^b,^c, Lloyd Provost, MS ^d, Sara Massie, MPH ^a,^e, David G. Bundy, MD, MPH ^f
^a Department of Pediatrics, North Carolina Children’s Center for Clinical Excellence, North Carolina Children’s Hospital, CB# 7230, Chapel Hill, NC 27599-7230, USA
^b Department of Pediatrics, University of North Carolina at Chapel Hill, CB# 7230, Chapel Hill, NC 27599-7230, USA
^c Public Health Leadership Program, University of North Carolina at Chapel Hill, CB# 7230, Chapel Hill, NC 27599-7230, USA
^d API –Austin, 115 East Fifth Street, Suite 300, Austin, TX 78701, USA
^e Child Health Research Program, N.C. Translational and Clinical Sciences Institute, University of North Carolina at Chapel Hill, CB# 7230, Chapel Hill, NC 27599-7230, USA
^f Department of Pediatrics, Johns Hopkins University School of Medicine, CMSC 2-121, 600 N Wolfe Street, Baltimore, MD, USA

Corresponding author. Department of Pediatrics, University of North Carolina at Chapel Hill, CB# 7230, Chapel Hill, NC 27599 7230.

Abstract

Measurement and feedback are fundamental to quality improvement. There is a knowledge gap among health care professionals in knowing how to measure the impact of their quality improvement projects and how to use these data to improve care. This article presents a pragmatic approach to measurement and feedback for quality improvement efforts in local health care settings, such as hospitals or clinical practices. The authors include evidence-based strategies from health care and other industries, augmented with practical examples from the authors’ collective years of experience designing measurement and feedback strategies.

Le texte complet de cet article est disponible en PDF.

Keywords : Quality improvement, Measurement, Feedback, Health care quality, Organizational performance

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Vol 56 - N° 4

P. 779-798 - août 2009 Retour au numéro

Article précédent

Model for Improvement - Part 1: A Framework for Health Care Quality
Cheryl D. Courtlandt, Laura Noonan, Leonard G. Feld

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Modifying the Toyota Production System for Continuous Performance Improvement in an Academic Children’s Hospital
F. Bruder Stapleton, James Hendricks, Patrick Hagan, Mark DelBeccaro

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Model for Improvement - Part Two: Measurement and Feedback for Quality Improvement Efforts - 05/08/11

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