The Estimated Cost of “No-Shows” in an Academic Pediatric Neurology Clinic - 16/02/15
Abstract |
Objective |
Missed appointments (“no-shows”) represent an important source of lost revenue for academic medical centers. The goal of this study was to examine the costs of “no-shows” at an academic pediatric neurology outpatient clinic.
Methods |
This was a retrospective cohort study of patients who missed appointments at an academic pediatric neurology outpatient clinic during 1 academic year. Revenue lost was estimated based on average reimbursement for different insurance types and visit types.
Results |
The yearly “no-show” rate was 26%. Yearly revenue lost from missed appointments was $257,724.57, and monthly losses ranged from $15,652.33 in October 2013 to $27,042.44 in January 2014.
Conclusions |
The yearly revenue lost from missed appointments at the academic pediatric neurology clinic represents funds that could have been used to improve patient access and care. Further work is needed to develop strategies to decrease the no-show rate to decrease lost revenue and improve patient care and access.
Le texte complet de cet article est disponible en PDF.Keywords : no-show, missed appointment, cost, finance, health care, academic medical center
Plan
| L.M.G. was responsible for drafting the article, design and completion of study, interpretation of data. S.G. was responsible for retrieving data and calculations. M.R.G. was responsible for design and concept of study, interpretation of data, and revising the article and was the study supervisor. |
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| This study received no funding and there are no conflicts of interest. The authors report no disclosures. |
Vol 52 - N° 2
P. 198-201 - février 2015 Retour au numéro
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