Management by Outcomes: Efficiency and Operational Success in the Ambulatory Surgery Center - 20/08/11
Résumé |
Quality of care and service in health care can benefit from the use of algorithm-driven care (standard work) that integrates literature assessment and analysis of local outcome and process data to eliminate unnecessary variation that causes error and waste. Effective management of an ambulatory surgery center requires that leadership emphasize constant improvement in the processes of care to achieve maximum patient safety and satisfaction, delivered with highest efficiency. Process improvement may be achieved by simple measurement alone (the Hawthorne effect). However, as shown in this article, the authors have successfully used the implementation of regular measurement and open discussion of patients’ clinical outcomes and other operational metrics to focus active systems improvement projects in ambulatory surgery centers, with excellent results.
Le texte complet de cet article est disponible en PDF.Keywords : Ambulatory surgery center, Quality of care, Systems improvement, Clinical outcome
Plan
| Disclosure: Both authors are members of SAMBA, and DGM is a member of the Board of Directors for SAMBA and the AQI. |
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| Toyota Production System (TPS) is a registered trademark of the Toyota Motor Manufacturing Corporation. |
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| The Six Sigma Management System is a registered trademark of Motorola Inc. |
Vol 28 - N° 2
P. 329-351 - juin 2010 Retour au numéroBienvenue sur EM-consulte, la référence des professionnels de santé.
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