What is the patient perception and acceptability of four patient satisfaction questionnaires?
Randomised controlled trial.
There was no significant difference among questionnaires in proportion of responders, proportion of participants who found at least one question difficult to understand or poorly designed, or proportion of participants rating the questionnaire as excellent on global assessment (see Table 1). The Picker questionnaire took the longest to complete and had the most missing responses, but was the least likely to not cover important areas regarding hospital stay or have difficult to understand, poorly designed questions (see Table 1).
No one questionnaire was consistently better than the others; each questionnaire has advantages and disadvantages. All four questionnaires are appropriate for use in patient satisfaction surveys.Le texte complet de cet article est disponible en PDF.
Keywords : Patient satisfaction, Questionnaires, Healthcare surveys
| Abstracted from: Perneger TV, Kossovsky MP, Cathieni F, et al. A randomized trial of four patient satisfaction questionnaires. Med Care 2003; 41: 1343–1352.