Evaluating patient experience with a surgical navigation program for under-resourced patients - 21/11/24
Abstract |
Background |
This study aimed to characterize patient satisfaction with navigators and surgical care accessed through a novel navigation program for under-resourced communities.
Methods |
PSN-I and PSQ-18 questionnaires assessed satisfaction with navigators and care, respectively. Primary outcomes were PSN-I and PSQ-18 scores. Secondary analyses tested associations between satisfaction and patient factors and between PSN-I and PSQ-18 scores.
Results |
Of 294 patients contacted, 88 (29.9 %) responded. Most were Hispanic/Latinx (76.1 %), Spanish-speaking (71.5 %), and uninsured (85.2 %). Participants were highly satisfied with navigators (mean 38.5, SD 7.6; max. 45) and most care domains except Financial Aspects (mean 3.2, SD 1.0; max. 5) and Accessibility/Convenience (mean 3.5, SD 0.6; max. 5). Higher navigator satisfaction was associated with post-consultation need for surgery (coeff. 5.6, 95 % CI[0.9, 10.3]) and increased the odds of care satisfaction (OR 1.1, 95 % CI[1.0, 1.2]).
Conclusions |
Patients are satisfied with navigation services—a previously unstudied aspect of this unique surgical equity program.
Il testo completo di questo articolo è disponibile in PDF.Highlights |
• | The Center for Surgical Health (CSH) is a surgical equity intervention. |
• | Participants were highly satisfied with CSH patient navigators. |
• | Participants highlighted continued financial and accessibility barriers to care. |
• | Patient navigation may impact overall satisfaction with surgical care. |
Keywords : Surgical navigation, Surgical patient satisfaction, Surgical disparities, Underserved populations
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Vol 238
Articolo 115955- dicembre 2024 Ritorno al numero
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